Returns & Exchanges

Returns & exchanges

You can return or exchange your FREDDY order within 30 days of purchase.

To qualify for a return, items must be:

Unworn, unwashed and undamaged
In their original FREDDY clear bag with all labels attached

Exclusions: underwear can't be returned. Please take care when trying on light-coloured styles, as they must come back without marks.

Refunds go back to your original payment method within 3–10 working days of us receiving your return. Gift cards are non-refundable.

How to return or exchange

Start a return

Check your return address. We ship from two warehouses, one in the UK and one in Ireland, so your return address depends on where your order was sent from. Your shipping confirmation email shows the right address for your order.
Fill in our return form with your order number, so we know what's coming back.
Pack your item(s) in the original FREDDY clear bag and include your invoice or order number.
Send your parcel with a tracked service of your choice. We can't be responsible for returns lost in the post, so please keep your proof of postage.

Returns addresses

Delivered by Royal Mail, Evri, DPD UK or another UK courier? Your order came from our UK warehouse:

RWB (RETURNS) - FRED
Unit 9 Townsend Street
Strabane
BT82 8HU
Northern Ireland | UK

Delivered by DPD Ireland or An Post (Irish tracking number)? Your order came from our Ireland warehouse:

DPD Logistics Dept (Freddy)
Athlone Business Park
Dublin Road
Athlone
Westmeath
Ireland
N37 XK83

Not sure? Use our return form and choose "Please confirm my return address". We'll reply within one working day.

Please note our warehouses can't accept visitors or hand-delivered returns.

Faulty items

Every order is checked before it leaves us. If you think your item has a fault, email info@freddyclothing.co.uk straight away with your order number and photos. General wear and tear isn't covered.

International returns

If you're returning from outside the UK, please make sure any duties and taxes are paid when you send your parcel, otherwise it won't reach us.

Returns & Exchanges