We want our customers to be 100% satisfied with their FREDDY purchases, and understand the risks in buying an item of clothing without trying it on, feeling the fabric or seeing the colours in the flesh. That’s why we offer a 14 day return policy on all full priced items, starting from when you receive your parcel.
Provided the item has not been worn, washed, altered, damaged or stained/marked in any way and still has original swing tags attached, you may return it for a full refund (minus return shipping costs).
Please note: If you are returning an item from our WR.UP Sports range, both the Pants and Tank Top must be returned together for us to process the return.
www.Freddyclothing.co.uk cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
We will notify you by email once your return has been received and processed and endeavour to process your refund as quickly as possible, however please allow at least 5 – 10 business days for your refund to appear in your account. We will issue your refund in the same method as to which your item was paid.
Please note: We cannot offer a refund due to reconsideration on SALE items, or purchases that were made using a discount voucher/code or those placed during a SALE period.
We will be able to exchange for a different size of the same item should stock be available and provided the item is returned in unused condition and within our standard return time frame. If the desired size is unavailable, a discount code will be processed.
Note: Items purchased at a discount of 30% or higher are considered final sale items. We cannot accept returns for a refund, exchange or gift card for these items due to reconsideration.
We do not offer exchanges in the traditional sense. If you would like to exchange a purchase for another style or size we suggest you re-purchase the garment you want to avoid that item selling out in your size/style, and then send back the unwanted garment within the 14 day return period for a refund. We will then credit your account once we have received your return and all is in order.
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If when you receive your order you find a fault in some way that we may have missed, or a manufacturing fault has occurred within a reasonable time frame, please email us immediately at email@example.com to discuss further.
If the fault is deemed our responsibility, we are happy to replace your item if stock is on hand, or endeavour to reorder from supplier subject to availability. We will refund you for both product & return shipping for faulty items if we are unable to replace with an identical item.
Please note: items which have been damaged due to general wear and tear are NOT considered to be fault.
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of the shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the shipping representative upon delivery.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.
Please note items must be posted back as this warehouse does not deal with the public. We also recommend using a registered form of postage to ensure delivery.