Shipping & Returns
BUY 1 GET 1 FREE PROMOTION (Nov 2023):All purchases from the Buy 1 Get 1 Free Sale is final sale, and is not returnable and not exchangeable. This does not affect your statutory rights.
- We accept returns or exchanges for change of mind on Full Priced items within 14 days of the date your order was received.
- The item(s) must be in 100% brand new condition with the tags attached, not have been washed, worn or damaged in anyway.
- No return will be accepted for underwear.
- Light coloured garments: The lighter the colour the easier to stain or mark. Please take extra care when trying on any light coloured garments and please ensure to check the entire product inside and out before returning, as we ask that they are returned to us in perfect condition ready for the next person. We won’t be able to accept light coloured garments with marks or stains.
- Please allow 5-14 business days for your refund to appear in your account. It will be issued in the same way you paid.
- Returns must include a valid tracking number. Freddy is not liable for lost or stolen return packages. Returns are paid for by the customer.
- Gift Cards may not be returned, nor are they redeemable for cash.
- Returns sent back to our warehouse beyond our 14 days return policy will not be accepted
Please note: We cannot offer a refund due to reconsideration on SALE items, or purchases that were made using a discount voucher/code or those placed during a SALE period.
We will be able to exchange for a different size of the same item should stock be available. If the desired size is unavailable, a credit note will be processed.
Note: Items purchased at a discount of 30% or higher are considered final sale items.
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If when you receive your order you find a fault in some way that we may have missed, or a manufacturing fault has occurred within a reasonable time frame, please email us immediately within 1-5 days of receiving your parcel at firstname.lastname@example.org to discuss further.
How to Return or Exchange:
Verify your return or exchange meets our policy requirements ( above )
Simply package up your garment and enclose your invoice back inside the parcel you are sending back. You do not have to return the Freddy box, however the pants must be returned in their Freddy clear bag.
Please email our team email@example.com and let them know which style and size you wish to exchange for. Once we receive your return we will process your exchange.
DPD LOGISTICS DEPT (FREDDY)
ATHLONE BUSINESS PARK
DUTIES & TAXES
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If returning an item please ensure you pay all relevant duties/taxes before sending or the item will not reach us.
If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection.
Check out our Help Desk for more.